Are there any other charges over and above shipping that I need to pay?
In addition to shipping cost, based on the law of the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes / import duties / customs charges levied by the country of import will be chargeable to the customer. The customer is liable to reimburse the carrier for any such charges paid on behalf of the customer.
There are no additional charges for Domestic Shipping.
How do I track my order?
All our orders are shipped out within 15 business days for International Shipping and Domestic for 7 business days from the date of the order. To check the status of your order, just visit www.chakraexports.in and click on “Track my Order”. Enter your order number and you can see the status of your order.
We’ll also send you an order tracking mail as soon as we ship your product. This mail will contain the details of the carrier and tracking number of your consignment. You can use this link and visit the carrier’s website to track the status of the consignment after it has been shipped.
What if I receive a damaged product?
All products shipped from Chakra Exports go through an extensive quality check process and are packaged securely before they are shipped to you. So, it is unlikely that you receive a damaged product. However, in the rare instance that a product is damaged during shipping/transit then please take photographs of the damaged package and product and mail the pictures within 24 hours to firstname.lastname@example.org